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Common mid-level HR operations role in Bangalore with broad requirements and US-shift increases candidate competition.
Core HR operations skills are transferable, but US-process experience and shift requirements increase industry sensitivity.
Explicit 2+ years HR operations, US-process experience, and accuracy requirements make screening moderately strict.
Provide accurate and timely support across the employee lifecycle including onboarding, changes, records management, offboarding, and employee queries.
Own cases end-to-end ensuring precision and high-quality execution, meeting or exceeding service level agreements for response and resolution times.
Identify friction points and recurring issues to propose process improvements and automation opportunities to management.
2+ years of experience in People/HR operations, shared services, or support and service-delivery roles.
Bachelor's degree or equivalent experience.
Ability to work in U.S. time zones with global experience and knowledge of U.S. processes.
Willingness to work rotational shifts covering afternoon to night hours (2:00 PM - 11:00 PM and 8:00 PM - 5:00 AM).
Detail-oriented with a strong track record of error-free, quality work in a high-volume environment.
Service-oriented with empathy and clear professional communication skills.
Experienced in using People systems, case-management or workflow tools, and interested in continuous improvement and automation.