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Mid-level, common People Services role in Bangalore with broad requirements increases candidate density.
People operations skills are broadly transferable across industries, so background fit sensitivity is low.
Requires 5+ years, direct people management, SLA/quality metrics, and process automation experience, so moderately strict filters.
Lead and manage the People Services team responsible for high-volume, transactional employee lifecycle tasks ensuring high accuracy and quality standards.
Set and monitor service levels, SLAs, quality scores, and maintain consistent and compliant execution across regions.
Identify and prioritize workflow automations collaborating with People Product Manager to improve efficiency and reduce recurring issues.
5+ years in People/HR Operations, shared services or service delivery with direct team leadership experience.
Bachelor's degree required.
Experience managing SLAs, quality metrics, and high-volume transactional operations with accuracy.
Shift schedule: Mid-shift (2:00 PM to 11:00 PM).
Proven operational excellence in managing service delivery with a focus on employee experience and accuracy.
Strong process improvement mindset with ability to identify automation opportunities and collaborate cross-functionally.
Experienced in handling escalations and sensitive cases maintaining confidentiality and sound judgment.