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Tier-1 brand, mid-level generalist title, metro location, and broad skillset make competition high.
Customer success skills are broadly transferable across industries despite Media & Entertainment preference, so sensitivity is low.
Explicit 3–6 year requirement plus required CS experience and tooling makes shortlisting moderately strict.
Serve as primary contact managing relationships with assigned customers and partners, ensuring satisfaction and engagement.
Develop and deliver Quarterly Business Reviews, track KPIs, handle escalations, and create customer-specific playbooks to support retention and growth.
Identify upsell opportunities and coordinate product updates, integrations, and customer readiness for new features.
3 to 6 years of relevant customer-facing account management experience with demonstrated customer satisfaction outcomes.
Proficiency in customer success tools such as Zendesk (or similar), Salesforce (or similar CRM), and dashboard or tracking software like Monday.com.
Experience in data analysis and ability to interpret and present data effectively.
Work Experience Required: 3 to 6 years in account management or customer success roles.
Experienced in managing enterprise or media/entertainment industry client relationships with strategic upsell focus.
Strong track record in handling quality escalations and driving adoption of software products.
Skilled in delivering presentations, managing multiple priorities, and maintaining detailed customer documentation for large or complex accounts.