Senior Manager - Merchant Operations-Pre Live - Noida
Paytm Payments Services Limited (Paytm Payments) (company site, opens in a new tab)10+ yrsNoidaOn-siteDirect career pageEst. 22–35 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end merchant lifecycle including acquisition, onboarding, KYC compliance, activation, and account operations at scale.
- Design, govern, and continuously improve onboarding workflows and operational processes ensuring compliance with RBI, FEMA, and other regulations.
- Lead operational interface with internal teams and external partners, managing escalations, risk assessments, and operational budgets.
Minimum Requirements
- 10+ years in payments operations or fintech, including 5+ years in leadership managing multi-functional teams.
- Proven hands-on experience in merchant onboarding, KYC/KYB operations, and lifecycle management at scale.
- Strong knowledge of payment acquiring, cross-border payment corridors, and regulatory frameworks (RBI, FEMA, SWIFT).
- Bachelor's degree in Business, Finance or related field; MBA or equivalent postgraduate preferred.
Ideal Candidate Profile
- Experienced leader comfortable managing large, diverse operational teams and driving process improvements.
- Deep domain expertise in merchant operations, regulatory compliance, and risk management frameworks.
- Strong analytical skills with ability to translate operational data into actionable business decisions.