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Tier-1 fintech, metro location, senior generalist ops role with broad requirements increases competition.
Strong payments, KYC, and regulatory expertise required makes candidate fit highly industry-specific.
Requires 10+ years, leadership experience, domain-specific compliance expertise and certifications, making filters stringent.
Own end-to-end merchant lifecycle including acquisition, onboarding, KYC compliance, activation, and account operations at scale.
Design, govern, and continuously improve onboarding workflows and operational processes ensuring compliance with RBI, FEMA, and other regulations.
Lead operational interface with internal teams and external partners, managing escalations, risk assessments, and operational budgets.
10+ years in payments operations or fintech, including 5+ years in leadership managing multi-functional teams.
Proven hands-on experience in merchant onboarding, KYC/KYB operations, and lifecycle management at scale.
Strong knowledge of payment acquiring, cross-border payment corridors, and regulatory frameworks (RBI, FEMA, SWIFT).
Bachelor's degree in Business, Finance or related field; MBA or equivalent postgraduate preferred.
Experienced leader comfortable managing large, diverse operational teams and driving process improvements.
Deep domain expertise in merchant operations, regulatory compliance, and risk management frameworks.
Strong analytical skills with ability to translate operational data into actionable business decisions.