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Tier-1 brand, common network L1 role, and Bengaluru location increase candidate competition density.
Networking skills transfer across IT services and enterprises but remain technically specific to networking roles.
Technical networking skills and specific tool knowledge required but no explicit years creates moderate filtering.
Provide managed services by monitoring client IT infrastructure to proactively identify, investigate, and resolve technical incidents and problems.
Execute maintenance activities like patching, configuration changes, and ensure smooth shift handovers for continuous service quality.
Identify opportunities for optimization such as reducing common incidents, automating request fulfilment, incident resolution, and support occasional project/disaster recovery work.
Basic knowledge of network/security technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR/ISR routers, Cisco ACS, ISE, Meraki switches, and routing protocols BGP, OSPF, EIGRP.
Good understanding of ITSM tools and processes, disciplined ticket handling and following SOPs for incident and request resolution.
Bachelor’s degree in information technology, computing, or equivalent experience.
Work Experience Required: Not explicitly mentioned in the JD.
Capable of working in hybrid work environment with disciplined daily ticket management and prompt action per SOPs.
Focused on client experience with cross-cultural communication skills and resilience under pressure.
Has foundational knowledge in network infrastructure and security technologies aligned with the NTT DATA technology stack.