Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Strong employer brand and metro location balanced by specialized networking skill requirement.
Networking operations skills are transferable across industries but require domain-specific device and protocol knowledge.
Specific networking technologies required but no explicit years, leading to moderate shortlisting strictness.
Provide managed services support for clients' IT infrastructure by proactively monitoring, identifying, and resolving technical incidents and problems.
Handle first-line incident investigation, request fulfilment, and execute maintenance activities such as patching and configuration changes.
Identify opportunities for service optimization, automation, and assist with project work and disaster recovery tests as needed.
Basic understanding of Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Experience with ITSM tools and ITSM processes.
Bachelor's degree in information technology/computing or equivalent.
Work Experience Required: Not explicitly mentioned in the JD.
Disciplined in ticket handling and prompt action following SOPs to resolve incidents and requests efficiently.
Ability to work across cultures with strong communication and active listening skills.
Adaptable to changing environments with a client-focused approach and resilience under pressure.