Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, mid-level generalist L2 role in metro with broad cross-technology skills increases competition.
Cross-technology managed services skills are broadly transferable across industries, so low background sensitivity.
Requires ITIL/ServiceNow knowledge, vendor experience and degree but lacks explicit years, indicating moderate filtering.
Manage and resolve technical incidents and problems to maintain clients' IT infrastructure and service quality.
Handle work queues, address incidents and requests within SLAs, update tickets, and execute changes with risk management and documentation.
Collaborate with teams for second-level support, audit tickets for quality, recommend automation, manage client escalations, and assist in disaster recovery.
Moderate-level experience in managed services handling cross-technology infrastructure.
Knowledge of ticketing tools, preferably ServiceNow, and familiarity with ITIL processes.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: On-site.
Experienced in cross-technology managed services environments with ability to handle multiple technical domains.
Capable of working under pressure with flexibility for longer hours and adapting to changing circumstances.
Effective communicator skilled in interacting across cultures and supporting client-centric service delivery.