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Strong employer brand, metro location, mid-level generalist role, and broad skillset requirements drive high competition.
Moderate transferability; skills translate across enterprise SaaS but favor candidates with customer-facing SaaS experience.
Explicit 3+ years plus mandatory SaaS consulting and adoption experience makes shortlisting moderately strict.
Provide technical expertise and guidance on implementation and optimization of Zendesk AI products to meet customer business goals.
Lead end-to-end AI project delivery, managing scope, timelines, and stakeholder alignment for on-time, high-quality results.
Drive customer adoption and operational excellence of Zendesk AI solutions to accelerate measurable business impact and improve customer experience.
Minimum 3+ years of experience in Consulting or Professional Services, with experience in go-to-customer or GTM roles in enterprise technology or SaaS.
Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees or certifications in AI strategy or project management preferred.
Must be physically located in Karnataka or Maharashtra, India, and able to work in a hybrid model attending office part of the week.
Experience managing AI or software adoption programs with demonstrated impact on retention or customer satisfaction required.
Strong consulting and project management skills with experience in customer success management, solutions engineering, or technical account management within enterprise SaaS.
Proven ability to translate complex AI concepts into actionable configurations and solutions for diverse stakeholders, including executives.
Experience using adoption and health analytics to predict churn and expansion, and designing success plans that drive measurable customer outcomes.