Senior Business Consultant
NiCE (company site, opens in a new tab)5+ yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the successful delivery of contact center performance improvements using NiCE solutions, ensuring high customer satisfaction and ROI.
- Provide expert application design guidance and best practice recommendations in Workforce Engagement Management, CCaaS, or Digital/AI domains to steer transformation and adoption.
- Build and maintain strategic, long-term customer relationships; collaborate with business consultants and NiCE teams to align strategies and identify additional solution opportunities.
Minimum Requirements
- 5+ years total work experience with at least 3 years supporting contact center environments with Workforce Management, Quality, and Analytics.
- Deep and broad domain expertise in WFM, Quality and Analytics solutions; experience with NiCE WFM, Nexidia, and QC is a plus.
- Excellent verbal, written communication, and presentation skills mandatory.
- Work Location: Hybrid NiCE-FLEX model (2 days office, 3 days remote); no other strict location requirements explicitly mentioned.
Ideal Candidate Profile
- Experienced in independently managing complex projects involving multiple stakeholders within contact center technology deployments.
- Strong subject matter expert in contact center operational performance improvement, able to provide thought leadership and strategic partnership.
- Comfortable in multi-industry environments and able to generate business development and repeat opportunities through credibility and delivery excellence.