Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Metro location, common operations/team-leader title, mid-level experience, and broad skill set increase applicant competition.
Call-center and BPO operations skills transfer across service industry roles but are somewhat domain-specific.
Explicit 4-6 year range plus one year progressive management requirement makes filtering relatively strict.
Lead a team of call center associates, coaching and managing performance to meet contractual KPIs and financial targets.
Handle escalated customer calls as a subject matter expert and manage team metrics including retention and attrition reduction strategies.
Supervise work and attendance, drive shift-wide productivity and quality improvement projects, and promote company values through leadership behavior.
Graduate degree mandatory; Associate's degree with 4-6 years experience including 1 year progressive management preferred.
Strong written and verbal communication skills required.
Experience in coaching, mentoring, and directing a team in a multi-tasking and deadline-driven environment.
Location: Gurugram, India (IND Gurugram - SP Infocity)
Experienced in managing and developing call center teams with focus on performance metrics and attrition control.
Capable of multi-tasking and prioritizing to meet timelines in a high-pressure environment.
Comfortable working a flexible schedule and promoting company values through leadership and attitude.