Customer Success Executive, Strategic Accounts
ServiceNow (company site, opens in a new tab)8–12 yrsMumbaiOn-siteDirect career pageEst. 25–45 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the post-sales customer lifecycle in large Indian enterprise accounts including implementation, adoption, and value realization, accountable for technical health, renewal, customer satisfaction, and expansion.
- Develop and maintain trusted executive relationships with CIO, CFO, CHRO, and business unit leaders to align customer goals with ServiceNow platform capabilities and measurable business outcomes.
- Coordinate delivery across ServiceNow, GSIs, and SI partners ensuring seamless service; contribute to implementation strategies and support governance on multi-track programs including organizational change management.
Minimum Requirements
- Work Experience Required: 8–12 years in professional services or consulting, ideally with experience in technology-enabled transformation (Digital/SaaS/Enterprise Software).
- Experience with large Indian enterprise accounts and supporting or working directly with CxO-level stakeholders.
- Experience on large multi-track programs including organizational change management (2–5 years).
- Experience leveraging AI in workflows, decision-making, or problem-solving; prior ServiceNow platform exposure is a strong plus but not mandatory.
Ideal Candidate Profile
- Experienced in managing complex, multi-stakeholder enterprise IT/HR/GBS transformations with exposure to digital transformation design, implementation, and management.
- Comfortable engaging at executive (CxO) level, able to build trusted relationships and translate technical platforms into business value.
- Experienced in collaborating with Big 4 or large Systems Integrators in delivery contexts and adept at coordinating across diverse teams and program tracks.