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Tier-1 brand, metro location, and broad managed-services role increase candidate competition.
Security operations skills transfer across industries but require domain-specific tooling and processes.
No explicit years or certifications but requires specific security operations and ticketing experience, moderate filtering.
Ensure operational continuity of clients' security infrastructures by monitoring, investigating, and resolving technical incidents within SLA.
Manage ticket work queues, perform operational tasks, execute approved changes, and assist with second-level support and client escalations.
Collaborate with automation teams to optimize processes and contribute to incident auditing, trend analysis, and automation opportunities.
Experience in managed security services handling security infrastructure and familiarity with ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace type: On-site.
Work Experience Required: Not explicitly mentioned in the JD.
Capable of proactive incident management and effective communication across diverse cultural and social groups.
Strong planning and adaptability skills, able to handle pressure and changing conditions while maintaining client-focused service.
Experience working in collaborative, process-driven environments with focus on automation and continuous improvement.