Cross Technology Managed Services Engineer (L2)
NTT (NTT Group)This role is no longer listed. NTT (NTT Group) took the posting down on Oct 9, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Job Description
Structured overview of role & requirementsAbout This Role
Maintain and monitor clients' IT infrastructure by managing incidents and requests within SLA to ensure continuous service availability.
Provide second-level cross-technology support, including incident investigation, problem resolution, change execution, and disaster recovery assistance.
Collaborate with teams to enhance service quality by auditing tickets, recommending improvements, automating tasks, and handling client escalations.
Minimum Requirements
Moderate-level experience in managed services roles handling cross-technology infrastructure.
Bachelor's degree in IT/Computing or equivalent work experience.
Experience with ticketing tools, preferably ServiceNow, and knowledge of ITIL processes.
Workplace type: On-site.
Ideal Candidate Profile
Experienced in cross-technology managed services with ability to handle multiple vendors and third parties.
Skilled in planning and executing changes with risk mitigation and documentation in a service management environment.
Able to work effectively under pressure, communicate across cultures, and prioritize client satisfaction.