Senior Engineer - MS, Wintel
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 12–22 LPA
Posted 29d ago
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Job description
Structured overview of role & requirements
About This Role
- Maintain and troubleshoot clients' IT infrastructure and systems, managing incidents and requests within agreed SLAs.
- Collaborate with teams for second-level support, execute changes with risk mitigation, and contribute to change management documentation.
- Audit tickets for quality, recommend automation improvements, handle client escalations, assist in disaster recovery, and support L1 engineers.
Minimum Requirements
- Moderate-level experience in managed services roles with cross-technology infrastructure.
- Familiarity with ticketing tools (preferably ServiceNow) and ITIL processes, including vendor and third-party management.
- Bachelor's degree in IT/Computing or equivalent work experience.
- Workplace type: On-site.
Ideal Candidate Profile
- Experienced in managed services with a proactive approach to incident resolution and automation identification.
- Able to plan activities and projects while adapting to changing circumstances and working under pressure.
- Capable of effective communication across cultures and placing clients' needs as a priority.