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Tier-1 brand, metro location, and a generalist infrastructure senior role increase candidate competition.
Infrastructure and managed-services skills transfer easily across industries.
Requires managed-services experience, ITIL knowledge and ServiceNow familiarity but no explicit years or certifications.
Maintain and troubleshoot clients' IT infrastructure and systems, managing incidents and requests within agreed SLAs.
Collaborate with teams for second-level support, execute changes with risk mitigation, and contribute to change management documentation.
Audit tickets for quality, recommend automation improvements, handle client escalations, assist in disaster recovery, and support L1 engineers.
Moderate-level experience in managed services roles with cross-technology infrastructure.
Familiarity with ticketing tools (preferably ServiceNow) and ITIL processes, including vendor and third-party management.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: On-site.
Experienced in managed services with a proactive approach to incident resolution and automation identification.
Able to plan activities and projects while adapting to changing circumstances and working under pressure.
Capable of effective communication across cultures and placing clients' needs as a priority.