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Tier-1 brand, metro Gurgaon location, common L2 security role, and broad skill requirements elevate competition.
Role requires managed-security and SOC operations experience, moderately limiting cross-industry fit.
Requires managed-security experience, ServiceNow/ticketing familiarity, and operational incident handling, so moderate shortlist filtering.
Ensure operational stability of clients' security infrastructures by monitoring, identifying, investigating, and resolving security incidents within SLA.
Manage client requests and tickets with technical expertise, perform operational tasks, and communicate effectively with teams and clients for escalations and support.
Collaborate with automation teams to optimize and automate routine tasks, audit incident tickets, contribute to trend analysis, and support change management process including planning and execution of maintenance activities.
Experience in managed security services handling security infrastructure and knowledge of ticketing tools (preferably ServiceNow).
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace type: On-site.
Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively in a client-facing support environment managing technical incident resolution under SLA.
Comfortable working within structured change management and maintenance processes in security operations.
Skilled in collaboration with automation teams and cross-cultural communication to enhance service delivery and operational efficiency.