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Tier-1 brand, Gurgaon metro location, and a generalist engineer title increase applicant competition.
Security managed-services skills are moderately transferable across industries.
No explicit years or certifications but domain-specific managed-security experience and ServiceNow skills required.
Monitor and maintain client security infrastructure ensuring operational stability and prompt incident resolution within SLA.
Manage and resolve client tickets, execute approved changes, and collaborate with automation teams to optimize workflows and automate routine tasks.
Support escalation and second-level troubleshooting, audit and improve ticket quality, and contribute to trend analysis for automation opportunities.
Experience with managed security services and handling security infrastructure.
Working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace: On-site. Notice period: Not explicitly mentioned in the JD.
Skilled at proactive incident monitoring and resolution in a managed security services environment.
Capable of effective cross-cultural communication and collaboration with teams and clients.
Experienced in operational change management and contributing to service process improvements and automation.