MS Engineer L2, DBA MySQL, Postgress
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Maintain and monitor clients' IT infrastructure by proactively identifying, investigating, and resolving technical incidents and problems in a managed services environment.
- Manage work queues and ensure incidents and requests are addressed within agreed SLAs, updating tickets with detailed actions taken.
- Collaborate with teams and clients to provide second-level support, execute changes with risk mitigation, contribute to incident ticket quality audits, and assist in disaster recovery functions.
Minimum Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow, and familiarity with ITIL processes.
- Bachelor's degree in IT/Computing or equivalent work experience.
- Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in second-level support and change management within IT managed services, comfortable working under pressure.
- Skilled in effective communication across different cultures and social groups, with a client-first approach.
- Ability to adapt to changing circumstances and work longer hours when necessary, with a mindset toward automation and process improvement.