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Job Description
Structured overview of role & requirementsAbout This Role
Own production readiness, service health, and operational risk management for critical payment and platform services ensuring stability and resilience.
Lead incident and problem management including triage, root cause analysis, and implementing long-term corrective actions to improve service reliability.
Drive change and release governance, certificate lifecycle management, risk compliance, and continuous service improvement through cross-functional collaboration.
Minimum Requirements
6–8+ years of experience in IT service management, site reliability engineering, or related roles in mission-critical production environments.
Bachelor’s degree in Computer Science, IT, Engineering, or related technical discipline (or equivalent practical experience).
Strong understanding of ITSM lifecycle practices including incident, problem, change, release, and service readiness; ITIL certification preferred.
Experience working with operational risk, compliance standards, and service performance monitoring in high availability, customer-impact sensitive environments.
Ideal Candidate Profile
Experienced in leading operational incident response and customer-facing communications in complex, distributed financial technology or regulated environments.
Proficient at collaborating across geographically dispersed teams without direct authority, influencing operational governance and engineering practices.
Technical familiarity with monitoring tools (e.g., Splunk, Dynatrace), certificate lifecycle management, relational databases, and CI/CD engineering practices to drive automation and resiliency improvements.