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Strong brand, metro location, mid-level generalist role, and broad skill requirements increase candidate competition.
Core IT support skills transferable, but lab-specific systems and vendor integration raise domain specificity moderately.
Explicit 2-5 years plus specific Windows/AD/ITIL skills creates moderate shortlisting filters for applicants.
Negotiate and design complex cross-functional IT solutions addressing customer needs.
Manage IT infrastructure and support laboratory IT systems ensuring availability, security, and performance.
Plan and manage IT projects, supervise contract developers, perform quality assurance, and provide customer support adhering to service level agreements.
Bachelor's degree in Computer Science, Information Technology, or related field.
2-5 years of experience in IT support, desktop support, or laboratory IT environments.
Strong knowledge of Windows OS, Active Directory, Microsoft 365, networking fundamentals, hardware troubleshooting, and endpoint management.
Experience with ticketing systems and ITIL processes.
Experienced in supporting and maintaining complex IT infrastructure including lab and enterprise systems.
Capable of leading projects, mentoring team members, and performing root cause analysis for incidents.
Skilled negotiator comfortable working with multiple vendors and managing IT service delivery under SLAs.