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Tier-1 brand, metro location, and common mid-level IT support skillset increase candidate competition.
Core IT support skills transfer easily, though lab systems create moderate domain specificity.
Mandatory 2-5 years, bachelor's degree, Windows/AD/M365, networking and ITIL raise filter strictness.
Design and negotiate IT solutions addressing complex cross-functional customer needs with multiple vendors.
Manage and execute IT projects ensuring adherence to scope, timeline, budget, and quality guidelines.
Provide technical support and maintenance for laboratory IT infrastructure including hardware, software, and network systems to ensure availability and performance.
Bachelor's degree in Computer Science, Information Technology, or related field.
2-5 years of experience in IT support, desktop support, or laboratory IT environments.
Strong knowledge of Windows OS, Active Directory, Microsoft 365, networking fundamentals, hardware troubleshooting, and endpoint management.
Experience with ticketing systems and ITIL processes; ability to support security and compliance policies.
Experienced in cross-functional IT solution design with vendor management and contract developer supervision.
Capable of leading projects involving lab IT infrastructure including application support, asset management, and compliance requirements.
Skilled in root cause analysis, quality assurance, and customer service management in an IT service environment with a focus on laboratory systems.