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Metro location plus broad generalist requirements produces moderate competition.
Requires domain-specific parts and product data knowledge, so transferability is moderately sensitive.
No explicit years but requires specific product knowledge and tools, so moderate strictness.
Provide technical support by advising on specifications and forming cross-relations of parts within a defined product/brand range to facilitate sales and support internal teams.
Handle complex customer technical queries and claims, ensuring accurate, timely resolution to support customer retention and satisfaction.
Maintain and update product-related data and quality assurance by analyzing part samples and managing item lifecycle information according to procedures.
Work Experience Required: Not explicitly mentioned in the JD.
Must have technical knowledge relevant to specified parts and products within a defined range.
Ability to analyze product samples against quality standards and manage product compliance data.
Not explicitly mentioned: specific degree, location, or mandatory certifications.
Experienced in providing second-line technical support and handling complex customer queries in parts/product domains.
Comfortable working within defined guidelines to manage product data lifecycle and support cross-functional teams.
Able to engage in project work related to technical advice and contribute to knowledge base maintenance.