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Generalist operations manager in metro location with broad skills attracts many qualified applicants.
Operations skills transfer across industries, but BPO-specific experience moderately increases domain sensitivity.
Explicit seven-plus years and two years' management experience makes shortlisting fairly strict.
Coach and supervise a group of Team Leaders, overseeing performance and development.
Ensure Client Service Level Agreements and financial goals (revenue, forecasting, budgeting) are met.
Manage operational reporting, employee relations, client relationships, and lead continuous improvement initiatives.
Associate's Degree in related field preferred.
More than 7 years of experience with at least 2 years of progressive management experience preferred.
Call center experience preferred.
Location: Kolkata (Unitech Hitech, Blk A, Tower AI, 4th Flr).
Experienced in managing and developing team leaders with a focus on operational efficiency and client satisfaction.
Ability to analyze and improve processes with a track record of driving consistent performance under pressure.
Skilled in communication, coaching, and mentoring in a fast-paced, deadline-oriented environment.