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Metro location, mid-level experience, and a strong employer brand increase competition but ServiceNow specialization moderates it.
Role requires niche ServiceNow platform expertise and certifications, so candidates from other stacks have limited transferability.
Mandatory platform certifications, explicit years requirement, and specific ServiceNow technical skills make shortlisting highly strict.
Own development and configuration of ServiceNow ITSM modules including Incident, Problem, Change, Knowledge Management, and Request Management.
Design, develop, and maintain scripts (JavaScript) and workflows using Flow Designer to automate IT service management processes and integrate ServiceNow with external systems via APIs.
Configure and manage CMDB, customize user interfaces, dashboards, and reports, and provide 24 x 7 on-call support and weekend rota support for BAU operations.
3 to 4 years of hands-on ServiceNow platform development experience.
Proficiency in JavaScript scripting within ServiceNow including Business Rules, Client Scripts, UI Actions, and Script Includes.
Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist ITSM certifications.
Experience with ServiceNow integrations using REST and SOAP APIs and working knowledge of ITSM modules (Incident, Problem, Change, Knowledge Management).
Experienced in end-to-end ServiceNow customizations and integrations with strong troubleshooting and ITSM process optimization skills.
Comfortable working in a global, cross-functional team environment, supporting 24 x 7 operations with ability to manage priorities under pressure.
Familiar with configuration management database (CMDB) design and governance adhering to ITIL standards.