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Tier-1 brand, mid-level generalist role, and metro location increase qualified candidate density.
Requires deep retail banking and regulatory knowledge, limiting cross-industry transferability.
Mandatory banking process experience and explicit 4-7 years requirement enforce strict shortlisting.
Own and optimize retail banking processes including Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH) from discovery through continuous improvement.
Collaborate with business, operations, risk/compliance, and technology stakeholders to enhance efficiency, regulatory compliance, and customer experience.
Lead process documentation (BRD/FRD, BPMN maps, SOPs), UAT planning and execution, process metric tracking, and support risk & compliance audits.
4-7 years of experience in retail banking process consulting with exposure to Deposits, Lending, or Payments; cross-domain exposure preferred.
Postgraduate or professional degree required; Bachelor of Engineering or MBA preferred.
Strong knowledge of RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms and card dispute/chargeback rules.
Mandatory skills: Core Banking systems experience and Business Analysis with hands-on BRD/FRD documentation and BPMN mapping.
Experienced in retail banking domains with end-to-end process ownership covering deposits, lending, and payments in regulated environments.
Proficient in stakeholder management and translating business needs into functional requirements with exposure to core banking platforms like Finacle or Flexcube.
Capable of driving process improvements using Lean/Six Sigma methodologies and managing UAT and compliance audits effectively.