Team Manager – Customer & Logistics
Sourceo12–15 yrsAhmedabadOn-siteDirect career pageEst. 18–30 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Define and enforce enterprise-wide Customer Master data standards, governance policies, and compliance controls across multiple business units and customer types.
- Lead daily Customer Master Data operations with focus on SLA adherence, quality, accuracy, backlog management, and complex request reviews in SAP MDG/SAP ERP environments.
- Manage end-to-end customer onboarding governance, stakeholder coordination, SAP MDG/S4HANA transformation initiatives, data quality improvement, automation, and team leadership for continuous operational effectiveness.
Minimum Requirements
- 12-15 years experience in Customer Master, SAP SD, Master Data Management, Data Governance, Shared Services, or GCC operations.
- Minimum 5 years experience in team management, service delivery, governance, or process leadership.
- Graduate degree in Engineering, Commerce, Business Administration, Information Systems, or related discipline; MBA or postgraduation preferred.
- Hands-on experience in SAP MDG and SAP ECC/S4HANA customer master/business partner processes with exposure to governance, data quality controls, and SAP transformation projects.
Ideal Candidate Profile
- Experienced leader able to manage both operational execution and senior stakeholder governance with complex cross-functional coordination.
- Strong background in highly regulated, large-scale manufacturing or industrial conglomerate environments such as cement, infrastructure, metals, or logistics.
- Proven ability to drive data governance, process standardization, automation, and continuous improvement in SAP-driven Customer Master and O2C processes.