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Mid-level experience band with somewhat general title but niche AIOps/automation skills moderate competition.
Strong ITOM, observability and automation tooling requirements limit cross-industry transferability.
Explicit 2-5 years requirement and specific ITOM/AIOps tooling increases candidate filtering.
Implement and support infrastructure management and automation tools.
Drive AI adoption and digital transformation projects across business units, monitoring project health via dashboards.
Collaborate on IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps) initiatives involving AI/ML technologies.
2 to 5 years of experience in data center technologies.
Degree in Computer Science, Data Science, Information Management, Statistics, or related field (Diploma, Bachelor's or Master's).
Certifications in ITSM, ITOM, or AI/ML are expected.
Experience or familiarity with ITSM, monitoring, observability tools, Python, Ansible, automation platforms (Power Automate, Automation Anywhere, UiPath), and Active Directory.
Experienced in managing end-to-end automation and AI-driven IT infrastructure projects in a data center environment.
Comfortable working across multiple business units and coordinating with vendors and senior stakeholders.
Technical expertise in ITOM, AIOps, and data-driven operational improvements using AI/ML tools and analytics platforms.