Support Analyst (7-9 yrs) Bengaluru
Capco, a Wipro company (company site, opens in a new tab)7–9 yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own platform stability for Rates, Credit, and FX IT systems by managing incidents and collaborating closely with Traders, Sales, and Client teams.
- Lead change and incident management using ServiceNow and work with Development teams to fix recurrent issues and enhance systems.
- Drive production excellence through proactive monitoring, minimizing manual tasks via automation, strengthening control frameworks, and ensuring data reliability aligned with asset management frameworks.
Minimum Requirements
- 7-8 years of experience in banking, financial, or capital markets domain with a background in analyst, data engineering, or support.
- Mandatory functional knowledge of Settlements Securities and Calypso Tool.
- Technical skills including BAU monitoring tools (Splunk, Geneos, logs), scripting (Python, shell scripting, autosys), and ITIL tools (ServiceNow, Jira, Excel, LLM).
- Bachelor's degree in Engineering (B.E.) - EXTC, IT, or Computer Science with first class or distinction from a reputed university. Located in Bangalore.
Ideal Candidate Profile
- Experienced professional able to coordinate and communicate directly with traders and global teams across regions in a diverse environment.
- Operates effectively in production support with strong problem-solving and governance mindset focused on stability, monitoring, and risk management.
- Demonstrates strong scripting and automation capability to minimize manual interventions and improve operational efficiency.