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Metro location, well-known employer, and popular product-design title drive high applicant competition.
Design skills are transferable, but AI-first B2B SaaS experience and staff-level leadership increase domain specificity.
Requires senior staff-level portfolio, AI product experience, and management history, making filters stringent.
Design AI-first product experiences integrated across desktop, tablet, and mobile touchpoints within ServiceTitan’s platform.
Lead and conduct end-to-end user research, prototyping, and validation focused on AI-powered features and human-AI interaction patterns.
Mentor and provide design leadership, collaborating closely with product, engineering, and research teams to ship high-quality solutions rapidly.
Experience designing B2B modern SaaS or enterprise platforms.
Direct experience with AI-powered or AI-assisted product features including generative AI, recommendation systems, or agentic workflows.
At least one year of direct managerial experience leading a team of two or more.
Work Experience Required: Not explicitly mentioned in the JD (beyond management and domain experience).
Strong UX reasoning with a proven ability to solve ambiguous, complex problems through simple, elegant design solutions.
Experience working in fast-paced or startup environments, showing ability to act with initiative.
Skilled at communicating design rationale clearly and acting as a thought partner and trusted leader in design decision-making.