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Mid-tier brand, senior role but visible pre-sales and account-growth responsibilities increase candidate competition.
Requires deep travel-domain CX and presales expertise, limiting cross-industry transferability.
Explicit 13-15 years requirement plus specific CX, presales, and delivery governance skills tightens shortlisting.
Own end-to-end RFP/RFI/proposal process and lead deal shaping with Sales and Account Executives to drive CX-led growth and pipeline expansion.
Act as primary CX interface to customers, build senior stakeholder relationships, conduct capability demos and technical presentations, and align CX narratives across UX, UI, and Mobile.
Provide governance and delivery oversight to CX engagements, monitor KPIs, ensure customer satisfaction, and lead cross-functional alignment across Sales, Delivery, and Practice teams.
13-15 years of relevant work experience.
Location requirement: Cochin.
Experience owning RFPs, client engagements, and managing delivery of integrated CX solutions involving UX, UI, and Mobile practices.
Work Experience Required: 13-15 years explicitly mentioned.
Experienced in managing complex CX engagements with end-to-end ownership including pre-sales, delivery oversight, and program management.
Demonstrated ability to collaborate effectively with UX/UI/Mobile practice leads and senior sales leadership to co-create integrated solutions.
Strategic operator with strong client-facing skills focused on senior stakeholder management and growth within existing accounts.