CX Engagement Manager
IBS Software (company site, opens in a new tab)13–15 yrsOn-siteDirect career pageEst. 25–40 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end RFP/RFI/proposal process and lead deal shaping with Sales and Account Executives to drive CX-led growth and pipeline expansion.
- Act as primary CX interface to customers, build senior stakeholder relationships, conduct capability demos and technical presentations, and align CX narratives across UX, UI, and Mobile.
- Provide governance and delivery oversight to CX engagements, monitor KPIs, ensure customer satisfaction, and lead cross-functional alignment across Sales, Delivery, and Practice teams.
Minimum Requirements
- 13-15 years of relevant work experience.
- Location requirement: Cochin.
- Experience owning RFPs, client engagements, and managing delivery of integrated CX solutions involving UX, UI, and Mobile practices.
- Work Experience Required: 13-15 years explicitly mentioned.
Ideal Candidate Profile
- Experienced in managing complex CX engagements with end-to-end ownership including pre-sales, delivery oversight, and program management.
- Demonstrated ability to collaborate effectively with UX/UI/Mobile practice leads and senior sales leadership to co-create integrated solutions.
- Strategic operator with strong client-facing skills focused on senior stakeholder management and growth within existing accounts.