Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, common mid-level L2 engineer role, metro Chennai location, and broad tool/automation requirements increase competition.
Role requires specialized ITSM/NMS/ITAM tool expertise, moderately limiting cross-industry transferability.
Explicit 4+ years, specific ITSM/NMS/ITAM and automation skills, and shift-based on-site requirements.
Operate, support, troubleshoot, and improve ITSM, NMS, ITAM tools plus automation services at L2 support level.
Own advanced troubleshooting, escalate and perform root cause analysis for recurring issues, and handle operational activities such as patching, upgrades, DR drills, and release coordination.
Maintain SOPs, technical documentation, and dashboards; coordinate with OEMs/vendors to ensure SLA, security, and audit compliance.
4+ years experience aligned to L2 Senior Analyst responsibility level.
Working knowledge and operational understanding of tool administration and automation for ITSM, NMS, ITAM tools.
ITIL-aligned understanding of incident, problem, change, and service request processes.
Preferred qualifications: B.E., B.Tech, BCA, M.Tech, MCA or equivalent; ability to work in shifts for 24x7 support; on-site workplace requirement.
Experienced in handling escalations, root cause analysis, and executing operational support tasks for cross-technology managed services.
Strong operational focus on tool administration combined with automation capabilities to ensure SLA adherence and service stability.
Effective communicator with a customer-focused approach, coordinating across infrastructure, applications, OEMs, and vendor teams.