Cross Technology Managed Services Engineer (L2)
NTT (NTT Group)This role is no longer listed. NTT (NTT Group) took the posting down on Oct 8, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Job Description
Structured overview of role & requirementsAbout This Role
Operate, support, troubleshoot, and improve ITSM, NMS, ITAM tools plus automation services at L2 support level.
Own advanced troubleshooting, escalate and perform root cause analysis for recurring issues, and handle operational activities such as patching, upgrades, DR drills, and release coordination.
Maintain SOPs, technical documentation, and dashboards; coordinate with OEMs/vendors to ensure SLA, security, and audit compliance.
Minimum Requirements
4+ years experience aligned to L2 Senior Analyst responsibility level.
Working knowledge and operational understanding of tool administration and automation for ITSM, NMS, ITAM tools.
ITIL-aligned understanding of incident, problem, change, and service request processes.
Preferred qualifications: B.E., B.Tech, BCA, M.Tech, MCA or equivalent; ability to work in shifts for 24x7 support; on-site workplace requirement.
Ideal Candidate Profile
Experienced in handling escalations, root cause analysis, and executing operational support tasks for cross-technology managed services.
Strong operational focus on tool administration combined with automation capabilities to ensure SLA adherence and service stability.
Effective communicator with a customer-focused approach, coordinating across infrastructure, applications, OEMs, and vendor teams.