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Generalist ops manager title, metro Gurgaon location, and unspecified experience attract many applicants.
Operations plus analytics skills are transferable, but WFM and client-facing BPO context adds domain specificity.
Multiple mandatory technical skills (SQL, Python, Tableau, advanced Excel) and leadership responsibilities create strict screening.
Lead data-driven strategy execution by translating business goals into analytical solutions, tracking KPIs, and stabilizing operations through deep-dive performance analysis.
Design and manage automated dashboards and executive reports using tools like Tableau or Power BI for real-time business insights.
Manage and develop a team of data analysts ensuring timely, accurate reporting and drive cost optimization and financial forecasting activities.
Proficiency in SQL and basic Python for data extraction and cleaning.
Expertise in advanced Excel for financial modeling including Power Query and macros.
Experience with data visualization tools such as Tableau or Power BI.
Work Experience Required: Not explicitly mentioned in the JD.
Strategic leader capable of managing cross-functional teams and driving change management in operational settings.
Strong business acumen with ability to translate complex data into clear insights for diverse non-financial stakeholders including executive teams.
Experience in market research, consumer insights, and financial planning supporting operational and cost efficiencies in a business environment.