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Tier-1 brand, metro location, and broad generalist role drive high competition.
CRM, master data, and operations processes are transferable across industries but require sales operations domain knowledge.
Explicit degree and 4–6+ years requirement, Salesforce/Oracle skills, and shift flexibility increase strictness.
Manage daily and weekly master data operations including company verifications, data validation, and system updates for customer and account master data.
Prepare and maintain Salesforce reports and CRM dashboards; track and report updates on master data, perform audits on dormant accounts and tier mappings.
Coordinate with HQ and global teams through reviews, transition meetings, and process documentation; responsible for timely and accurate completion of operational tasks.
Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field with 4+ years of business operations or related experience OR Associate's degree with 6+ years experience; advanced degrees can substitute experience (Master’s = 1yr, Doctorate = 2yrs).
Experience required: 0-1 year relevant experience in internal ticketing and business operations (conflict in JD; primary hard requirement is 4+ years as per minimum qualifications).
Mandatory advanced Excel skills; Salesforce certification is a plus; experience with CRM and Tableau tools implied but not strictly mandatory.
Must be available for flexible evening calls between 8 PM - 11 PM IST regularly and/or to work shifts (2:30 PM to 11:30 PM) as needed.
Comfortable operating in a global, matrixed environment with regular cross-regional coordination and transition involvement.
Detail-oriented with strong analytical skills, able to handle transactional and analytical responsibilities simultaneously.
Experience or aptitude for working on CRM platforms (Salesforce) and business intelligence tools (Tableau) preferred for effective dashboard management and reporting.