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Tier-1 brand, metro location, and broad application-support leadership role increase candidate competition.
OTC derivatives and banking compliance focus requires industry-specific domain knowledge, limiting cross-industry transferability.
Senior managerial level, people management, and compliance requirements create strict screening on experience and leadership.
Manage one or more application support teams, owning volume, quality, timeliness, and delivery of application support results.
Provide technical oversight across multiple systems and applications, ensuring stability, high availability, and strategic problem resolution in production environments.
Act as trusted partner to senior business heads and coordinate incident, problem, and change management at a global enterprise level, including risk and compliance adherence.
Bachelor’s/University degree or equivalent experience; Master’s degree preferred.
Work Experience Required: 10+ years in an application support role preferred, but not essential.
Experience with people management and ability to lead teams, including performance evaluation and personnel decisions.
Strong communication skills with assertiveness, capable of engaging large audiences and collaborating across technology and business stakeholders globally.
Experienced in managing global, cross-functional application support teams with accountability for production stability and strategic incident resolution.
Comfortable and effective in high-pressure environments managing critical systems and senior stakeholders worldwide.
Proven ability to direct operational planning, resource management, and customer satisfaction in complex technology settings.