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High—Tier-1 brand, mid-level generalist role, metro location, and broad technical requirements.
High—requires financial markets domain knowledge and production-support/SRE experience, limiting cross-industry fit.
High—explicit 5–11 years plus mandatory finance domain knowledge and specific production-support toolset.
Own end-to-end production support for critical trading and market data applications ensuring stability, availability, performance, and SLA adherence.
Lead incident and major incident management including triage, risk assessment, communication, and service restoration across global stakeholders.
Drive continuous improvements via automation, process optimization, operational excellence initiatives, and mentoring within the support team.
5-11 years of experience in Application Production Support, SRE, or related technology support functions.
Strong technical skills including Unix, Shell Scripting, SQL, GENEOS ITRS, Autosys, GRAFANA, ELK, OpenShift, ECS, data streaming tools, and release engineering support.
Bachelor’s degree or equivalent experience is required.
Experience supporting business-critical financial services applications with knowledge of Equities and Fixed Income trading workflows; expertise in incident management and automation.
Experienced operating in high-pressure financial trading environments with deep understanding of market workflows and production support processes.
Proven leader in managing major incidents and coordinating across business, infrastructure, development, and vendor teams globally.
Demonstrates strong analytical and decision-making skills using data-driven approaches and leverages AI-based productivity tools to enhance troubleshooting and operational efficiency.