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Tier-1 brand, metro location, mid-level generalist product title, and broad skillset increase applicant competition.
Product management skills transfer broadly, but healthcare and contact-center experience raise domain specificity.
Explicit 4+ years, mandatory product/technical platform experience, and healthcare/regulatory context increase filtering rigor.
Set and influence long-term strategy for Contact Center products across multiple consumer journeys using data-driven insights and prioritization frameworks like OKRs.
Define customer outcomes, business impacts, and product roadmaps; manage product backlog and release strategies to drive business value.
Lead full product lifecycle from conception through release, collaborating with agile teams and using metrics to measure impact and benefit realization.
Undergraduate degree or equivalent experience.
Minimum 4 years in product management and technology platform product roles.
Experience working in large matrixed organizations and translating business strategy into consumer-facing digital products.
Availability for product releases 1-2 times per month including evenings or overnight.
Experienced in delivering customer-centric digital products using data and OKRs to drive outcomes, especially within complex organizational structures.
Comfortable managing product lifecycle in agile environments with proven ability to prioritize and simplify user experiences.
Healthcare or contact center domain experience and familiarity with SaaS product delivery and tools like Pega, Salesforce, or product management platforms is a plus.