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Tier-1 employer, common inside-sales mid-level role with SaaS and Salesforce skills increases applicant competition.
Sales and customer-success skills are transferable but SaaS and renewal-focused experience favors similar industries.
Explicit 5–8 years requirement plus SaaS/account management and Salesforce experience makes filters stringent.
Drive product adoption and deliver high business value by managing renewals, account management, customer success planning, and expansion sales.
Maintain deep, trusted relationships with customer stakeholders and executive sponsors to maximize product usage and satisfaction.
Monitor customer health data to identify churn risk and implement targeted retention strategies, plus report on revenue impact tied to client success.
Any Graduation degree required.
5 to 8 years of total work experience, including at least 4 years in customer success, account management, or sales in SaaS or a similar industry.
Minimum 2 years in a customer service-oriented role.
Experience with Sales and Marketing technology such as Salesforce.
Experienced in managing end-to-end customer lifecycle in SaaS, focusing on renewals and adoption to drive revenue impact.
Skilled in analyzing large customer data sets to assess satisfaction and churn risk, enabling proactive interventions.
Capable of sustaining long-term, trusted relationships with multiple internal and external stakeholders, including executive sponsors.