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Niche ESL/L&D plus BPO and assessment-tool experience reduces applicant density significantly.
Core training skills transfer across industries but US healthcare/BPO context raises domain specificity.
Explicit 7+ years plus mandatory L&D/ESL, BPO experience and assessment-tool proficiency increases filter strictness.
Own end-to-end communication-skills training for India Provider Support cohort, including content creation covering Speaking, Pronunciation, Grammar, Listening, and Writing.
Directly deliver training via coaching sessions, workshops, and 1:1/group interventions, track associate progress using assessment data, and adjust approach for measurable, sustained communication improvements.
Collaborate with team leads on participant coordination, maintain onboarding and refresher training content, and report progress against US benchmarks to leadership.
7+ years relevant work experience with 2–3 years at Senior level or equivalent.
Bachelor's degree or equivalent technical/business experience.
Experience designing and delivering corporate communication or ESL training and transitioning vendor training to internal ownership.
India-based role with evening shift aligned to US business hours; hybrid working model; no travel required.
Experienced in corporate communication skills training with strong grounding in English instruction across multiple modalities including pronunciation and grammar.
Proficient in using language-assessment (e.g., SpeechX) and call-recording quality platforms (e.g., Gong) to inform coaching.
Background in support/BPO/shared-services environments, comfortable translating coaching data to stakeholders and adapting training to live operational insights.