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Strong enterprise brand, Bangalore metro, and generalist support title increase applicant density despite niche WMS specialization.
Role requires WMS/JDA supply-chain product expertise, making cross-industry moves less transferable.
Explicit 7–10 years plus mandatory Azure, Kubernetes, SQL, and observability tooling creates strict filtering.
Own end-to-end customer solution support and issue resolution to improve satisfaction and NPS scores.
Collaborate globally with cross-functional teams to manage and resolve complex technical issues and maintain customer environments.
Drive architecture simplification, process improvements, and represent product technical vision to internal and strategic customer stakeholders.
Bachelor’s degree in STEM preferred.
7 to 10 years work experience in support engineering roles, especially within Supply Chain domain.
Technical skills: SQL/Oracle DB complex queries, familiarity with AppDynamics, Splunk, ServiceNow, and cloud (MS Azure) technologies.
Flexible to work rotational shifts (6am-3pm, 2pm-11pm, 10pm-7am).
Experienced in troubleshooting and supporting SaaS/Cloud-based supply chain solutions with strong techno-functional expertise.
Demonstrated ability to manage multiple high-priority cases globally under SLA with urgency and ownership.
Comfortable working in a global, cross-cultural environment and collaborating asynchronously across multiple time zones.