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Tier-1 brand, metro location, and popular Customer Success title increase candidate density.
Requires niche supply-chain planning application experience, limiting cross-industry transferability.
Explicit 8+ years, master's degree, and specialized planning-tool expertise required.
Manage and strategically develop customer accounts in US and India to drive post-go-live service success and long-term revenue.
Ensure solution usability and uptime by resolving customer issues, validating data loads, and overseeing end-to-end workflows, meeting agreed SLAs.
Lead support teams, coordinate with functional and technical consultants to resolve design issues, and liaise with R&D to drive product enhancements.
8+ years of relevant work experience.
Master’s degree in Operations Research, Mathematics, Science, Engineering, Business Administration, Business Analytics, Computer Science, or related fields including Supply Chain Engineering.
Experience with planning applications such as Manugistics, SAP APO, SAP IBP, JDA Demand Fulfillment, JDA S&OP, i2 Supply Chain Planner, or Oracle SCM.
Work experience required includes demonstrated ability to manage support teams and customer accounts in a global environment.
Experienced in strategic customer success management within enterprise planning or supply chain software environments.
Strong project management skills with ability to handle multiple tasks and cross-functional coordination effectively.
Proven track record in managing support teams globally and driving customer-focused solution uptime and usability improvements.