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Niche ServiceNow senior role with certifications and specialized skills reduces qualified applicant density.
Strong ServiceNow platform expertise required makes cross-industry transferability moderate, but skills remain broadly applicable.
Multiple explicit years requirements and mandatory ServiceNow certifications make shortlisting highly stringent.
Lead full lifecycle ServiceNow implementations with focus on service management and asset management optimization.
Collaborate with clients to assess processes, define requirements, design architecture, and ensure delivery assurance including testing and remediation.
Provide technical mentoring, develop practice intellectual property, and stay updated on ServiceNow platform capabilities and industry trends.
Minimum 5 years experience with ServiceNow platform and at least 3 years in requirements gathering and solution delivery.
Expert-level knowledge and implementation experience in at least two ServiceNow suites such as ITSM, ITOM, ITAM, HRSD, CSM, GRC/IRM, or SecOps.
ServiceNow System Administrator and Certified Implementation Specialist certifications required or commitment to attain within 90 days of hire.
Work Experience Required: Minimum 5 years on ServiceNow platform; 8+ years in ITSM/asset management domain.
Experienced in leading multiple full lifecycle ServiceNow implementations and delivering complex solutions with deep process design expertise in ITSM and asset management.
Strong consulting and communication skills with ability to engage senior stakeholders and lead client workshops effectively.
Comfortable working in Agile and Waterfall SDLC environments with advanced development skills (JavaScript, Web Services, XML, HTML) and integration expertise (e.g., LDAP, SSO, SCCM).