Service Now Senior Technical Consultant
Milestone Technologies (company site, opens in a new tab)8+ yrsKeralaOn-siteDirect career pageEst. 14–30 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead full lifecycle ServiceNow implementations with focus on service management and asset management optimization.
- Collaborate with clients to assess processes, define requirements, design architecture, and ensure delivery assurance including testing and remediation.
- Provide technical mentoring, develop practice intellectual property, and stay updated on ServiceNow platform capabilities and industry trends.
Minimum Requirements
- Minimum 5 years experience with ServiceNow platform and at least 3 years in requirements gathering and solution delivery.
- Expert-level knowledge and implementation experience in at least two ServiceNow suites such as ITSM, ITOM, ITAM, HRSD, CSM, GRC/IRM, or SecOps.
- ServiceNow System Administrator and Certified Implementation Specialist certifications required or commitment to attain within 90 days of hire.
- Work Experience Required: Minimum 5 years on ServiceNow platform; 8+ years in ITSM/asset management domain.
Ideal Candidate Profile
- Experienced in leading multiple full lifecycle ServiceNow implementations and delivering complex solutions with deep process design expertise in ITSM and asset management.
- Strong consulting and communication skills with ability to engage senior stakeholders and lead client workshops effectively.
- Comfortable working in Agile and Waterfall SDLC environments with advanced development skills (JavaScript, Web Services, XML, HTML) and integration expertise (e.g., LDAP, SSO, SCCM).