Senior ServiceNow Technical Consultant
Milestone Technologies (company site, opens in a new tab)5+ yrsRemoteDirect career pageEst. 12–22 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide technical leadership for ServiceNow platform architecture, configuration, customization, and governance across ITSM, ITOM, and Asset Management domains.
- Lead full lifecycle enterprise-scale ServiceNow implementations, including design, build, testing, and production rollout, ensuring alignment with best practices and performance standards.
- Oversee CMDB design and maintenance, integration development using REST/SOAP/APIs, and optimize platform performance, security, and upgrade readiness.
Minimum Requirements
- 5+ years of hands-on ServiceNow platform experience with multiple enterprise-scale implementations.
- Mandatory certifications: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist – ITSM, and Certified Implementation Data Foundations.
- Strong expertise required in ITSM (Incident, Problem, Change, Request, Knowledge), ITOM (Discovery, Event Management, Service Mapping), ITAM (Hardware and Software Asset Management), and CMDB with CSDM alignment.
- Advanced JavaScript skills (server and client side), experience with Flow Designer, IntegrationHub, REST/SOAP APIs, and performance/security optimization.
Ideal Candidate Profile
- Experienced in leading technical design and architectural decision-making in complex enterprise environments.
- Skilled in multi-domain ServiceNow deployment including ITSM, ITOM, ITAM with strong CMDB and CSDM knowledge.
- Familiarity with advanced ServiceNow features such as AI/ML capabilities, Discovery at scale, automation tools, and mentoring junior developers.