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Metro location, mid-level generalist role, and broad skillset increase candidate competition.
Core infrastructure skills (Windows, VMware, AD) are highly transferable across industries.
Explicit 3+ years plus mandatory Windows/VMware/AD and ITIL experience enforce strict technical filters.
Provide Tier 2 operational support for enterprise infrastructure platforms including Microsoft Windows Server, Active Directory, VMware virtualization, and Cisco UCS compute.
Execute troubleshooting, incident resolution, and routine operational tasks such as provisioning, patching, and upgrades to maintain system stability.
Collaborate with global teams and vendors to manage incidents, changes, and perform system health monitoring using tools like Dynatrace and VMware Aria.
Minimum 3 years of experience in infrastructure or platform engineering roles.
Hands-on experience with Microsoft Windows Server administration, Active Directory (DNS, Group Policy), VMware environments, and Cisco UCS compute platforms.
Experience with incident, request, and change management using ServiceNow and Jira.
Familiarity with ITIL-based processes and operating within global support environments.
Experienced in managing Tier 2 support operations for complex, enterprise-scale infrastructure environments.
Skilled in multi-platform troubleshooting spanning OS, virtualization, and compute layers with strong operational discipline.
Able to work effectively in a global, 24x7 IT support model with collaboration across time zones and vendor coordination.