GSI Services Program Manager
Rubrik, Inc. (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead a high-growth post-sales support and professional services program for Global System Integrator (GSI) partners, ensuring service quality and partner enablement.
- Build and maintain relationships with GSI partners and internal teams to manage post-sales service issues, escalations, and smooth sales-to-services hand-offs.
- Develop and track program KPIs, manage customer satisfaction metrics, and advocate for partners’ needs to improve service delivery and partner performance.
Minimum Requirements
- 10+ years experience in program management, operations, technical support, or professional services within enterprise technology solution providers.
- Bachelor’s degree in Computer Science or related technical field; advanced degree preferred.
- Strong technical background in Networking, Storage, Backup and Recovery, Cloud solutions (AWS, Azure, GCP), and Hypervisors (VMware, Hyper-V).
- Ability to travel occasionally and work overlapping hours with USA and EMEA business hours.
Ideal Candidate Profile
- Experienced working with Global System Integrators or large multi-regional channel partners with understanding of business, commercial, and service aspects of partnerships.
- Strong leadership and stakeholder management with ability to summarize complex issues into executive presentations.
- Analytical with hands-on experience in data-driven decision making and familiarity with Salesforce, Atlassian, and Tableau reporting tools.