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Tier-1 brand, metro location, generalist PM title, and broad partner skills create high competition.
High because role requires GSI partner experience, cloud/backup technical knowledge, and enterprise services domain expertise.
High due to explicit 10+ years requirement, mandated GSI experience, and technical/cloud service prerequisites.
Lead a high-growth post-sales support and professional services program for Global System Integrator (GSI) partners, ensuring service quality and partner enablement.
Build and maintain relationships with GSI partners and internal teams to manage post-sales service issues, escalations, and smooth sales-to-services hand-offs.
Develop and track program KPIs, manage customer satisfaction metrics, and advocate for partners’ needs to improve service delivery and partner performance.
10+ years experience in program management, operations, technical support, or professional services within enterprise technology solution providers.
Bachelor’s degree in Computer Science or related technical field; advanced degree preferred.
Strong technical background in Networking, Storage, Backup and Recovery, Cloud solutions (AWS, Azure, GCP), and Hypervisors (VMware, Hyper-V).
Ability to travel occasionally and work overlapping hours with USA and EMEA business hours.
Experienced working with Global System Integrators or large multi-regional channel partners with understanding of business, commercial, and service aspects of partnerships.
Strong leadership and stakeholder management with ability to summarize complex issues into executive presentations.
Analytical with hands-on experience in data-driven decision making and familiarity with Salesforce, Atlassian, and Tableau reporting tools.