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Tier-1 employer, metro location and common operations manager title increase candidate competition.
Requires US life insurance domain expertise and policy administration platform experience, limiting cross-industry fit.
Explicit 10+ years, mandatory insurance operations experience and preferred certifications increase screening rigor.
Lead end-to-end US Life Insurance operations and client delivery, ensuring operational excellence and SLA adherence.
Drive process transformation, automation initiatives, and support business development through proposals and client presentations.
Engage with senior US client stakeholders including CXO-level audiences to manage transitions, strategic initiatives, and operational improvements.
10+ years of experience with significant exposure to Insurance operations (Life/Retail/Commercial) in US market.
Strong client-facing experience with senior US stakeholders managing large teams and operational SLAs/KPIs.
Bachelor's degree in Business, Insurance, Finance, Operations, Engineering or related field; Master's/MBA preferred.
Willingness to work US night shift and 100% from office (Pune).
Experienced leader with demonstrated ability in managing US Life/Annuity or Retail/Commercial Insurance operations end-to-end.
Proven track record in client relationship management, new client transitions, team scaling, and operational automation.
Strong project/program management skills and ability to create business proposals and RFP responses with excellent presentation skills.