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High due to Tier-1 brand, mid-level generalist managerial title, and metro location.
High because role requires hospitality-specific guest satisfaction and property quality management experience.
High because explicit years and specific hotel operations experience are mandatory.
Lead and execute quality assurance strategies focusing on Total Quality Management within hotel properties to meet company standards and customer needs.
Coach and train managers and employees on quality processes, problem solving, and process improvement techniques to drive continuous improvement.
Manage guest experience by reviewing feedback, handling complaints, and ensuring corrective actions to exceed guest expectations.
2-year degree with 4 years experience OR 4-year bachelor's degree with 2 years experience in relevant hospitality areas such as guest services, front desk, housekeeping, sales and marketing, or management operations.
Experience required in quality assurance or quality management roles within hospitality is implied but not explicitly mentioned in the JD.
Work Experience Required: 2 to 4 years in related hospitality roles as per educational qualifications.
Notice Period: Not explicitly mentioned in the JD.
Experienced in applying Total Quality Management leadership style within hospitality property operations, particularly in guest services and quality assurance.
Proven ability to lead quality assurance teams, coach managers, and facilitate process improvement using data-driven approaches.
Skilled in managing guest experience through direct interaction and use of feedback to implement corrective measures and enhance satisfaction.