Quality Manager - SAMHI Portfolio
Marriott International (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 6–10 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and execute quality assurance strategies focusing on Total Quality Management within hotel properties to meet company standards and customer needs.
- Coach and train managers and employees on quality processes, problem solving, and process improvement techniques to drive continuous improvement.
- Manage guest experience by reviewing feedback, handling complaints, and ensuring corrective actions to exceed guest expectations.
Minimum Requirements
- 2-year degree with 4 years experience OR 4-year bachelor's degree with 2 years experience in relevant hospitality areas such as guest services, front desk, housekeeping, sales and marketing, or management operations.
- Experience required in quality assurance or quality management roles within hospitality is implied but not explicitly mentioned in the JD.
- Work Experience Required: 2 to 4 years in related hospitality roles as per educational qualifications.
- Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in applying Total Quality Management leadership style within hospitality property operations, particularly in guest services and quality assurance.
- Proven ability to lead quality assurance teams, coach managers, and facilitate process improvement using data-driven approaches.
- Skilled in managing guest experience through direct interaction and use of feedback to implement corrective measures and enhance satisfaction.