ROR Application Support Engineer (ROR Production Support)
Ccube (company site, opens in a new tab)5+ yrsIndoreOn-siteDirect career pageEst. 6–12 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own troubleshooting and problem resolution for a large-scale Ruby on Rails monolithic application across application, database, APIs, and integrations layers.
- Perform root cause analysis for production incidents and coordinate resolution efforts with Engineering, Product, QA, and Customer Support teams.
- Make production fixes including code changes, SQL queries, scripts, and configuration updates while proactively improving application stability and support processes.
Minimum Requirements
- Minimum 5 years of experience in technical or production support or a similar engineering role.
- Strong hands-on experience with Ruby on Rails, PostgreSQL including query analysis and troubleshooting, and Heroku or similar cloud hosting platforms.
- Experience working with REST APIs, webhooks, third-party integrations (Stripe, AWS S3), and application performance troubleshooting.
- Work location: Indore, MP, India; must work US PST hours (remote/hybrid).
Ideal Candidate Profile
- Experienced in supporting large monolithic Ruby on Rails applications in production environments.
- Capable of independently diagnosing complex production issues involving application code, database, and third-party integrations.
- Comfortable working cross-functionally with Product, Engineering, QA, and Customer Support teams to ensure production issue resolution.