Business Program Manager - Customer Lifecycle Operations
Microsoft (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 25–45 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end delivery and continuous improvement of global outsourced digital sales and customer engagement programs across multiple portfolio areas.
- Drive AI-enabled program transformation and automation, integrating AI tools to enhance efficiency, reporting, and data-driven insights.
- Manage vendor ecosystems to ensure program delivery against KPIs, including sales pipeline generation, revenue growth, and customer retention metrics.
Minimum Requirements
- Bachelor’s degree in Business, Operations, Finance, or related field (or equivalent experience).
- Demonstrated program management experience managing complex, cross-functional, global programs.
- Experience in vendor or partner ecosystem management relevant to digital sales or customer engagement programs.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in implementing AI, automation, and continuous improvement in program delivery within cloud or digital sales operations.
- Strong commercial acumen with ability to link program execution to measurable business outcomes in sales and customer lifecycle contexts.
- Skilled in managing multiple stakeholders in a matrix environment, including executive-level engagement and vendor governance.