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Tier-1 brand, mid-level program role, metro location, and broad skills make competition high.
Requires vendor-led sales operations experience and program management, moderately limiting cross-industry transferability.
Requires proven global program and vendor management plus AI/CI fluency, so filters are moderately strict.
Own end-to-end delivery and continuous improvement of global outsourced digital sales and customer engagement programs across multiple portfolio areas.
Drive AI-enabled program transformation and automation, integrating AI tools to enhance efficiency, reporting, and data-driven insights.
Manage vendor ecosystems to ensure program delivery against KPIs, including sales pipeline generation, revenue growth, and customer retention metrics.
Bachelor’s degree in Business, Operations, Finance, or related field (or equivalent experience).
Demonstrated program management experience managing complex, cross-functional, global programs.
Experience in vendor or partner ecosystem management relevant to digital sales or customer engagement programs.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in implementing AI, automation, and continuous improvement in program delivery within cloud or digital sales operations.
Strong commercial acumen with ability to link program execution to measurable business outcomes in sales and customer lifecycle contexts.
Skilled in managing multiple stakeholders in a matrix environment, including executive-level engagement and vendor governance.