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Job Description
Structured overview of role & requirementsAbout This Role
Provide managed services support by proactively monitoring and resolving client IT infrastructure incidents using ITSM tools and SOPs.
Execute maintenance activities including patching, configuration changes, and ensure seamless shift handovers to maintain service continuity.
Identify opportunities for process improvement and automation; support occasional project work and disaster recovery tests.
Minimum Requirements
Basic knowledge of networking technologies: Pulse Secure VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR/ISR routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Bachelor’s degree in IT, computing, or equivalent experience.
Work Experience Required: Not explicitly mentioned in the JD.
Workplace Type: On-site.
Ideal Candidate Profile
Comfortable working in a technical operations environment focused on service desk and incident management using ITSM processes.
Disciplined and process-oriented with ability to follow SOPs and resolve tickets efficiently using available knowledge resources.
Capable of adapting to changing priorities, working across cultures, communicating effectively with clients, and maintaining composure under pressure.