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Strong employer brand, generalist social role, and mid-level experience attract high applicant competition.
Social media and crisis response skills transfer easily across industries, making background fit broadly flexible.
Explicit 4+ years requirement, mandatory Sprinklr experience, and language skills moderately tighten shortlisting.
Protect and defend Airbnb's brand reputation on social media with focus on the India market.
Own day-to-day social listening, issue monitoring, publishing support, and community engagement for @airbnbindia across multiple channels.
Support escalation management, reporting, strategic insights, and cross-functional communications initiatives including crisis response.
4+ years experience in social media projects, including multi-channel issues and crisis management.
Hands-on experience with Instagram publishing (Reels, Stories) and social listening to insight translation.
Experience with Sprinklr or comparable social media monitoring tools.
Bachelor’s Degree or equivalent work experience; English proficiency required; Hindi/other Indian languages preferred; availability for flexible shifts Sunday to Thursday OR Tuesday to Saturday.
Experienced social media professional familiar with fast-paced, reactive environments and Indian social landscape.
Strong operational focus with skills in monitoring, data analysis, reporting, and continuous improvement.
Able to work independently with minimal supervision, collaborating cross-functionally, and handling sensitive reputation issues during high-stakes events.