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Senior, specialized role in Bangalore with broad tooling but lesser-known employer, resulting in moderate candidate competition.
Role demands enterprise operations and security tooling expertise yet skills are moderately transferable across industries, so medium sensitivity.
Explicit 12–15 years plus wide mandatory tech, governance and certification requirements produce high shortlisting strictness.
Lead technical transformation and governance of unified Service Desk, NOC, SOC coordination, AI/LLM tools support, and service automation.
Oversee service recovery with root-cause analysis, escalation review, and customer confidence rebuilding through quality controls and reporting.
Define technology architecture, operational governance, team structure, and capability development including security integration and automation discipline.
12–15 years of experience including enterprise service operations, platform engineering, security operations, and technical leadership (4+ years).
Deep technical expertise with ServiceNow, Jira, ControlUp, Slack/Gizmo Bot, Zoom, Intune, Jamf, UniPrint, VPN, VDI, ITSM/ITOM, endpoint, identity, monitoring, and major incidents.
Strong knowledge of Microsoft/Azure security stack and related security platforms like Proofpoint, Defender, Sentinel, Splunk, and CrowdStrike.
Proven automation skills with ServiceNow or equivalent, Power Automate, Ansible, REST APIs, PowerShell/Python, and secure engineering practices.
Experienced technical leader able to rebuild weak support functions via team assessment, coaching, and quality governance.
Hands-on operator with expertise in integrating security operations and technology readiness in a fast-paced, multi-shift environment supporting US timings.
Strategic thinker capable of establishing disciplined SOP adherence, automation control, and knowledge management across complex support ecosystems.